bambooaustralia.com.au Ordering & Privacy Policy
This privacy policy is effective as of January 1st, 2019.
Please note that online purchases are available to Australian Residents only. This agreement is governed by the laws of the State of Queensland, Australia.
Delivery
Bamboo Australia will ship via Australia Post. While every care is taken we cannot be responsible for damage that results from errors or delivery issues due to Australia Post.
Information Collection and Use
bambooaustralia.com.au and its owner is the sole owner of information collected on this website. We will not sell, share, or rent this information to any outside parties, except as outlined in our policy. We collect information from you to process orders and better serve you with relevant information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as a credit card number. We also require you to submit a username and password of your choice for future access to your account information. To ensure confidentiality we safeguard your username and password, and therefore DO NOT share this information with anyone. If you elect to receive our newsletter or special promotion details, your contact information will be used for the delivery of these items.
Order
Most of the information collected in the registration process will be used to process orders. During the order process, you will need to provide financial information such as your credit card number, expiration date, money order, wire transfer or cheque information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this information to contact you. To properly process your credit card information, we must share your personal and financial information with the PayPal for facilitation, authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy. Online purchases are available to Australian Residents only. Confirmation will be made upon clearance of funds.
Refunds and Returns
Please select carefully as there will be no refunds or return of goods purchased except for reasons that are underlined by the governing laws of the State of Queensland, Australia.
Breakages
Bamboo Australia takes care to ensure that your products are delivered safely. In the event of any breakages, proof may be required in the way of photographs in the process of dealing with your issue. All breakages are treated on a case-by-case basis and we thank you for your understanding. Products will be either replaced or refunded, depending on the individual circumstances.
Cookies
We customize certain Web page content based on your browser-type or other information provided by our cookie. If you reject the cookie, you will still be able to browse our site, use our shopping cart and purchase items. We do not share any personally identifiable information provided by this cookie with any third party. Cookies are used only for the purpose of providing you with a better personal experience at bambooaustralia.com.au.
Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.
Security
bambooaustralia.com.au takes precautions to protect its customers information. When you submit sensitive information via the website, your information is protected both online and offline.
Notification of Changes
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users via e-mail. Users can choose to allow or decline bambooaustralia.com.au to use their information in such a manner.
Errors
Please note that although due care is taken that product photographs, descriptions and prices are correct, occasionally there may be an error viewed in the online content. In the event of such an error occurring bambooaustralia.com.au reserves the right to decline orders that are a result of these errors.